Quality Control for Benefit Admin?

Successful companies rely on quality control to ensure the services or products they provide clients represent the best of their expertise.

Who provides quality control for your benefits? Who reviews the success of your benefits platform as a cohesive system of services? Every Clearscope client has a dedicated account manager who oversees all lines of engagement.

Design Company in Florida

Mid section of applauding audience at business seminar

This employer had their retirement plan administered by one of the largest national plan administrators. The annual plan testing and filing was completed based on data given to the administrator by the client. The accounting department of the client incorrectly categorized several employees accidentally. As such, for years, the plan had incorrect filings due to this incorrect information. No attempt was ever made by the administrator to confirm the information. Despite the stakes involved, this large, national firm had no interest in cross referencing the information. For strategic reasons, the client eventually changed their plan administrator to Clearscope. In the first year of gathering the necessary data for the testing and filing, the account manager at Clearscope by performing quality control, noticed the misclassification that the client had been using for years. It was only because of the account manager’s intimate knowledge of the client, and their interest in going above and beyond, that he was able to spot the mistake. By catching the mistake and fixing the filings on the previous years, we helped the client avoid potentially large fines and penalties for non-compliance. Who is verifying quality control for your benefit administration?